Returns & refunds: let’s talk squishy plans

Not quite your perfect squishy match? Let’s talk! If you’re unhappy with your items or would like to return them, email us at squishyfriendsuk@gmail.com.

Before your Squishy Friend heads back

• All Returns will be a cost to you (the sender) once we have accepted you returns request.
• All Returns MUST be in the Original Packaging 
• All Returns MUST be in FULL and UNUSED (If your return items arrive back to us USED or MISSING PARTS you will be charged for this via your refund) 
• Items are returnable and refundable up to 14 days of payment, 
• Each Return has a RESTOCKING FEE OF 20% OF THE COST  

Back at Squishy HQ: what happens next?

Once we receive your item, we'll check it out and notify you on the status of your refund after checking over the item. If your return is approved, we will refund to your original method of payment. You'll then receive your money back within 3-5 working day. 

The return journey

You are responsible for paying for the shipping costs to return an item. Also shipping costs are non-refundable.

Missed delivery? Let’s talk redelivery

If any shipped items are returned to us after failure to deliver, you are liable for the Re-shipping costs to redeliver you goods again at a cost of £4.99 fee- this includes Missing delivery, Addressees being incomplete or not picked up from a parcel shop.